Frequently asked questions

My countdown widget is blank or doesn't show data, what can I do?
Image of a widget without dataImage of a widget without dataImage of a widget without data

Unfortunately, this is a common issue affecting several users and apps that is related with iOS. When this happens, update Pretty Progress and your device to the latest versions. If the problem continues, try restarting your device and removing/reinstalling Pretty Progress.

If you continue facing the issues, here there's a more extended article explaining more options you can try to make your widgets work.

My countdown widget is stuck, what can I do?

Unfortunately, sometimes iOS stops updating widgets. When this happens, opening and closing Pretty Progress or restarting your device typically gets it started again.

Is it possible to increase the refresh rate of the widgets?

It is currently not possible due to the way Apple handles widgets.

Apps have the ability to request when a widget should be updated, always inside of a “budget” of requests (currently every 30min), but it is iOS who finally decides and manages when that happens depending on several factors. Apple does this so that widgets do not consume so much battery.

It is possible to update widgets “manually” every time an app is used again. Your widgets will be updated every time you open the app.

How do I restore Pretty Progress PRO purchase?
  1. Be sure that you are logged in the same Apple account that made the initial purchase
  2. Open Pretty Progress and tap in any of the Buttons that ask you to upgrade to PRO
  3. In the screen that appears, at the top right, you will see a button that says “Restore purchase”
  4. Tap that button and the purchase should be restored automatically
Why Pretty Progress doesn't show up in the list of widgets when I try to add it?

Sometimes, iOS doesn't detect all the apps that include widgets and it misses Pretty Progress right after installing it. This is usually resolved by restarting your device.

Is there a way to sync progress across different devices (iPhone, iPad and/or Mac)?

Currently, there's no way to sync progress between different devices. This will be an option in the near future.

How do I add one countdown widget on my HomeScreen?

You can check this page for a very detailed explanation, or following the next steps:

  1. Create or customize your countdown in Pretty Progress.
  2. Go to your Home Screen.
  3. Tap and hold anywhere on the screen until your apps go into jiggle mode.
  4. Tap the “+” button at the upper corner of the screen.
  5. Search “Pretty Progress” in the list of app widgets by scrolling or writing the app name.
  6. Choose the size of the countdown widget you want to add and tap “Add Widget”.
  7. Long tap on the widget that has appeared on the screen. Select "Edit widget".
  8. Choose the name of the countdown you want on your Home Screen from the selectable list.
  9. It is possible to rearrange your Home Screen widgets while you are still in jiggle mode.
  10. Tap “done” when finished.
The question I have doesn’t appear here

Please, contact hi@prettyprogress.app for any other kind of enquiry. You can also use any of the other channels. I’ll be happy to help :)